Privacy policy
1.Introduction
e-Mesh Projects ("we", "our", "us") is committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
By interacting with e-Mesh Projects, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
- Full names
- Email address
- Phone number
- Physical address or delivery address
- Company name and registration details
- Billing details
2.2 Project & Technical Information
- Signage and Specifications
- Artwork, logos, and media you provide
- CCTV site analysis details
- Installation site requirements
- Quotation and invoices
2.3 Website/Online Data
- IP address
- Device information
- Browser type
- Pages visited
- Enquiry from submissions
3. How We Collect Information
We collect your information in the following ways:
- When you complete an enquiry form
- When you request a quote or place an order
- When you email, WhatsApp, or call us
- When you engage with our website or social media pages
- When you provide files or artwork for your project
4. How We Use Your Information
We use your information to:
- Provide quotations and invoices
- Deliver signage, LED displays, CCTV, and design services
- Communicate updates on your project
- Improve customer service and support
- Process payments and issue receipts
- Send marketing or promotional messages (only with your consent)
- Comply with legal, financial, or regulatory obligations
We do not sell your information to third parties.
5. Sharing of Information
We may share your information only when necessary:
- With suppliers involved in manufacturing your signage or equipment
- With installers or technicians assigned to your project
- With payment processors or financial institutions
- When required by law or court order
All third-party partners are required to comply with POPIA standards of confidentiality.
6. Data Storage & Security
We take reasonable and appropriate measures to protect your data, including:
- Secured cloud storage
- Password-protected systems
- Restricted employee access
- Encrypted communication where applicable
Despite best efforts, no digital storage or transmission is 100% secure, but we continuously improve our security practices.
Your Rights Under POPIA
You have the right to:
- Request access to your personal information
- Ask us to correct or update your details
- Request deletion of your data (unless required for legal or financial reasons)
- Withdraw consent for marketing communication
- Lodge a complaint with the Information Regulator
Contact details are provided at the end of this policy.
8. Retention of Information
We retain your information only as long as necessary to:
- Complete your project
- Comply with legal and accounting obligations
- Maintain accurate business records
Once no longer needed, data is securely deleted or anonymized.
9. Cookies (Website)
Our website may use cookies to:
- Improve performance and loading speed
- Remember device or browser preferences
- Collect anonymous usage statistics
You may disable cookies through your browser settings, but some features may not function correctly.
10. Children’s Privacy
We do not knowingly collect personal information of individuals under 18 years without parental/guardian consent.
11. Updates to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on our website with a revised “Last updated” date.
12. Contact Information
For questions, requests, or concerns regarding this Privacy Policy, you can contact us at:
e-Mesh Projects
Email: [email protected]
Phone: +27 61 804 4829
Location: South Africa
